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System Errors [ 1 ]

System Errors Can Occur For A Variety Of Different Reasons While Using Heaplus. This Can Include Issues With The Application.

Browser Issues [ 2 ]

Information On Browser Security And Browser Restrictions.

Disabled Account [ 3 ]

Information On Steps To Take If A Disabled Account Message Is Received While Attempting To Login In To A Health-E-Arizona Plus Account.

Eligibility Determination [ 4 ]

There Are Several Different Factors That Determine Eligibility. Each Program Has A Unique Set Of Requirements That Must Be Met In Order To Qualify. The Tip Sheet Provides Information On Some Of The Most Important Contributing Factors When Determining Eligibility.

Forgotten Health-E-Arizona Plus User Name Or Password [ 5 ]

Information On User Name Retrieval And Password Reset.

Household Relationships [ 6 ]

Household Relationship Identifies How The Individuals In A Household Are Related To One Another. The Tip Sheet Contains Information On This Topic.

Health-E-Arizona Plus System Slowness [ 7 ]

The Tip Sheet Contains Information On Preventing And Troubleshooting System Slowness.

Health-e-Arizona Plus Compatible Browsers [ 8 ]

List Of Browser Versions That Work With Heaplus .

Support Menu

Toll free at 1-855-HEA-PLUS ( 1-855-432-7587)

Most Viewed FAQs

122 Do I have to come to the office for my interview?

When applying for help with your health insurance costs, an interview is not needed. When applying for Nutrition Assistance or Cash Assistance you or your representative must complete an interview in person or by phone. If you need special accommodations for an interview, please contact customer service at (855) HEA-PLUS (432-7587).

109 Do I qualify for Cash Assistance?

You may be eligible for Cash Assistance if any of the following apply:


You have a dependent child under the age of 19 who is in your care

You have a child in your care who is receiving Supplemental Security Income (SSI)

A child has been placed in your care who is in the custody of any of the following:

The Department of Child Safety (DCS)

A tribal court in Arizona

A tribal child welfare agency in Arizona


You are in the Kinship Foster Care Program

To be eligible for Cash Assistance, all of the following must apply:


You are not above the income limits.

You or your spouse have not received more than 12 months of Cash Assistance benefits in the state of Arizona. The only exception would be in hardship cases or when an extension is granted.

You live in Arizona.

You are a U.S. Citizen or qualified noncitizen.

Your children’s shots are up-to-date and they go to school.

194 How can I provide documents for an application, change, or renewal?

There are several ways for you to give us the needed documents:

Online: www.healthearizonaplus.gov Select the following links for HEAplus Tip Sheets for directions:
Mail: PO Box 19009,
Phoenix, AZ 85005-9009
In person: To find an office near you:
- Select this link for AHCCCS locations
- Select this link for DES/FAA locations
- Call 1-855-HEA-PLUS (1-855-432-7587)

128 Can I get Nutrition Assistance even though I do not have any children living with me?

You do not have to have children to get Nutrition Assistance.

163 Can I keep getting benefits while I wait for a decision on the appeal?

If you were already getting benefits, you MAY keep getting benefits if you ask for an appeal before the day your benefits are scheduled to stop or decrease. You must tell us you want your benefits to continue when you ask for an appeal.

You can NOT keep getting benefits while you wait for an appeal if:

· You ask for an appeal after the day your benefits are scheduled to stop or decrease;,

· Your application was denied;,

· Your benefits stopped because the approval period ended;,

· You got the maximum benefits you were allowed to get; or

· The law changed.