About You

Personal Information

First Name

You must create a personal account to use the system. Enter information about yourself on this page, even if you are applying for benefits for someone else.

Middle Name

Last Name

Suffix (Jr, Sr, Etc.)

Social Security Number

XXX-XX-XXXX

AHCCCS ID:

AXXXXXXXX

Gender

Male

Female

Date of Birth

Su	Mo	Tu	We	Th	Fr	Sa

Contact Information

E-mail

example@example.com

Confirm e-mail

example@example.com

Cell Phone

(XXX) XXX-XXXX

Home Phone

(XXX) XXX-XXXX

Work Phone

(XXX) XXX-XXXX

Xtn

Message or Emergency Phone

(XXX) XXX-XXXX

Xtn

You will be able to read letters sent to you within your Health-e-Arizona Plus account.

Do you want to keep getting these letters by U.S. Mail?

Yes

In order for us to stop sending you letters by U.S. Mail, you must agree to get alerts so that we can notify you when there is a letter to read in your Health-e-Arizona Plus account. Please select how you want to get alerts below.

Do you want to get alerts about your applications through e-mail, text message, or both?

Yes

By E-mail: lbl_Notify_EMail

By Cell Phone Text Message: lbl_Cell_Tel

(By selecting this option, I understand that standard message and data rates may apply)

Agreement to Stop Getting Letters By U.S. Mail

AGREEMENT TO STOP GETTING LETTERS BY U.S. MAIL

Letters from Health-e-Arizona Plus (HEAplus)

Letters are sent by U.S. Mail. However, most letters can also be viewed in HEAplus. This includes the following letters:

• Letters containing requests for information needed to determine eligibility for public benefits, which include Nutrition Assistance, Medical Assistance, and Cash Assistance programs.
• Letters showing decisions about your new or renewal applications for public benefits.
• Letters showing decisions about changes that affect your eligibility for public benefits.
• Letters about tax credit or cost sharing eligibility.
• Other letters about general public information.

Since letters can be viewed in HEAplus, you can choose to stop getting letters by U.S. Mail.

Please note: We are still required to send you some letters by U.S. Mail. It is important that you report to us when your mailing address changes. Mail returned to us as "undeliverable" may cause your benefits to be stopped.

Letter process
We will post letters in your account on the HEAplus website. You can choose to have HEAplus send you an e-mail alert, a text message alert, or both, when a letter has been posted to your HEAplus account. (Standard message and data rates may apply when selecting text message alerts.)

If you choose to get e-mail or text message alerts, you can also stop getting your letters by U.S. Mail. You must log in to your account at www.healthearizonaplus.gov to read your letters. If you choose to stop getting your letters by U.S. Mail, your letters will be considered delivered once HEAplus has successfully sent an e-mail or text alert.

If the HEAplus system finds that an e-mail alert did not get sent to you (undeliverable e-mail message), the e-mail alert option in HEAplus will be turned off. If the HEAplus system finds that a text message alert was not received by you due to an undeliverable situation, the text message alert option in HEAplus will be turned off. When both e-mail and text message alerts have been turned off, any letters posted after that date will be sent by U.S. Mail. It is important that you report to us when your mailing address changes.

In order to start getting e-mail or text message alerts again and to stop getting letters by U.S. Mail, you will need to select these options again in your HEAplus account.

How to stop getting letters by U.S. Mail:
To get alerts and stop getting your letters by U.S. Mail, you must complete all of the following:

• Have a current User Name and password with HEAplus.
• Update your HEAplus account stating that you do not want to get your letters by U.S. Mail.
• Accept the "Agreement to Stop Getting Letters By U.S. Mail."
• Choose to have HEAplus send you an e-mail alert, text message alert, or both when a letter is posted to your HEAplus account.
o Provide a cell phone number if you would like to get your alerts by text message.
o Provide a current e-mail address if you would like to get your alerts by e-mail.
o Keep your e-mail address and cell phone number up-to-date in your HEAplus account.
• Have a current version of Adobe Acrobat (PDF) Reader® software. You can get Adobe Acrobat (PDF) Reader® free at https://get.adobe.com/reader.

Your responsibilities
When you choose to stop getting your letters by U.S. Mail, you will be responsible for all the following:

• Logging into your HEAplus account and checking for new letters regularly.
• Opening and reading your letters regularly.
• Keeping your e-mail address and cell phone number up-to-date in your HEAplus account.
• Reporting when your mailing address changes (for letters that must be mailed to you).

How to get your letters by U.S. Mail again
If you want to start getting letters by U.S. Mail again, you can do any of the following:

• Log in to your account at www.healthearizonaplus.gov, select "Message Center" on the tool bar, and select "Manage My Alerts and Letters."
• Contact Health-e-Arizona Plus Customer Support at 1-855-432-7587 to ask that your letters be sent by U.S. Mail.
• Give us a request by U.S. Mail, fax, or in person at any local office location. Make sure to include your name, HEAplus Application ID number, and your current mailing address.

Privacy of the information in your HEAplus letters
The HEAplus alert will only tell you that a letter is available for you to read in your HEAplus online account, which is password protected. The information shown on the letter in HEAplus is private. HEAplus is not responsible if you allow the letter to be seen by others due to your location, password sharing, or if you have a virus or spyware on your computer or mobile device.

Disclaimer
By agreeing to stop getting your letters by U.S. Mail, you agree and understand:

• That the State of Arizona, its departments, agencies, boards, commissions, universities and its officers, officials, agents, employees and contractors are in no way responsible for any and all consequences resulting from your actions, technical problems, or unexpected events.
• To save and hold harmless the State of Arizona, its departments, agencies, boards, commissions, universities and its officers, officials, agents, employees and contractors.

I reviewed the information about my choice to get letters and:

I do not want to get letters by U.S. Mail. I understand that it is my responsibility to read my letters online in my HEAplus account and that I must get alerts by e-mail, text message, or both, to notify me that a letter has been sent to me. If I sign up for text message alerts, I understand that standard message and data rates may apply.

I want to get letters by U.S. Mail. I understand that letters will also be in my HEAplus account for me to read.

Check Box Not Selected

You have selected to close the “Agreement to Stop Getting Letters By U.S. Mail” window, and you did not choose whether you want to stop getting letters by U.S. Mail.

Click “Cancel” to remain in the window. Click in the check box to indicate you have reviewed the information, and select whether or not you want to get letters by U.S. Mail.

Click “Continue” to close the window. You will get letters by U.S. Mail.

Letter Option Not Selected

You have selected to close the “Agreement to Stop Getting Letters By U.S. Mail” window, and you did not choose whether you want to stop getting letters by U.S. Mail.

Click “Cancel” to remain in the window, and select whether or not you want to get letters by U.S. Mail.

Click “Continue” to close the window. You will get letters by U.S. Mail.

Email and Text Messages

You can get information fast by e-mail or text message. Some messages such as confirmation of creating this account are only sent by e-mail or text message. By selecting 'No', you will not receive messages by text or email from Health-e-Arizona Plus.

Duplicate Account

Based on the information entered, you already have a Health-e-Arizona Plus account.
CREATING ANOTHER ACCOUNT COULD CAUSE PROCESSING DELAYS.

Based on the information you entered, you may already have a Health-e-Arizona Plus account.
CREATING ANOTHER ACCOUNT COULD CAUSE PROCESSING DELAYS.

Click Here to log into your account.

To get your User Name, Click Here.

To get your password, Click Here.

Closing this message will re-direct you to the User Log In page.

If you are sure you do not have an account, click “Continue” to create a new account.
Click “Close” to remain on the page and make changes.

Contact Information

We may need to contact you about your account. Please enter a daytime phone number.
Click [OK] to go to the next page or click [Cancel] to enter a phone number.

About You

About this page

You must create a personal account to use the system. This page is to identify the user of the account that is being created. Enter information about yourself on this page, even if you are applying for benefits for someone else. If someone besides you needs an account, they will need to create their own account.

How to complete this page

To create an account you must provide your first name, last name, gender, date of birth, email address and select ‘Yes’ or ‘No’ to the questions on this page.

If you select ‘Yes’, we will ask for more details.

When you are finished, click ‘Next’ to move to the next page.

Changing your user account information does not report changes or submit a new application.

You may submit a new application or report changes for an existing application when you return to your home page.

About You

Help and Hints