Forgot Password or User Name

Use this page to let us know that you cannot remember your Password, your User Name or both. We will help you create a new Password or get your User Name. PLEASE DO NOT CREATE ANOTHER ACCOUNT. CREATING ANOTHER ACCOUNT COULD CAUSE PROCESSING DELAYS.

If you forgot your Password, select “Forgot Password.” Enter your User Name and the characters in the picture, and click “Next.” You will be asked to confirm your identity. Once your identity is confirmed, you must create a new Password.

If you are not able to give us a valid User Name, select “Forgot User Name.”

If you forgot your User Name, select “Forgot User Name.” Answer the questions and enter the characters in the picture, and click “Next.” You will be asked to confirm your identity. Once your identity is confirmed, you will be given your User Name and must create a new Password.